GENERAL SALES CONDITIONS
Welcome to site www.nonna-anna.it. These terms and conditions govern the contract concerning the sale of products offered on the site www.nonna-anna.it between Nonna-Anna di Elia Samuele Via Luri, 11 84099 - San Cipriano Picentino (SA) ITALY VAT number 05194010657 - REA N °: SA-428217 and the customer.
1) PRODUCT INFORMATION
All available products are described in detail on the relevant page of the site. We always try to present them and describe each product feature as accurately as possible through photographs and models provided by the designers. We have a policy of continuous development of our products in order to offer you what we consider the best design at the best price; for this reason we reserve the right to change product specifications, prices, packaging and any associated services at any time and without prior notice. Therefore, before ordering, we kindly ask you to check the product sheets carefully. We make our best efforts to provide the best images and the best descriptions, but unfortunately we cannot guarantee that the colors and details in the site images are 100% accurate. Small differences are sometimes possible, due to the Internet browser and the monitor used, because the images have been resized in order to adapt them to the screen or because of the photographic techniques employed.
The Products on the site are available for sale for a limited and specific period of time, clearly visible on the Product page. In any case, to guarantee the widest possible choice, the most popular Products can be promoted for an additional period of time. The products purchased are made after the order has been completed and after the sale period has expired. This is our way to offer you top quality products at the best possible price. If the request date to the suppliers or to the warehouse was postponed with respect to the foreseen terms, the Customer will be informed as soon as possible. If it were impossible for us to order the products from the suppliers for any reason (insufficient number of orders, production problems, etc.), the Customer will be informed of the situation via email, the Order will be canceled and the Customer will be fully reimbursed.
Prices are expressed in Euro (€), the conversion into other currencies is purely indicative, and includes the Value Added Tax (VAT) in force for the product categories to which they belong. The prices on the Product page do not include shipping costs. You will often find a reference price for each specific product. These prices refer to a comparison with the same or comparable product market prices. These are only estimated prices, which take into consideration the quality of the raw material used, the attention to the finishing of the products, the sales methods, etc. For questions or comments, do not hesitate to contact us.
- 3.1. "Website" is the website www.nonna-anna.it, dedicated to the sale of design and furnishing products.
- 3.2. "Customer" is the subject (natural or legal person) who makes the purchase on the Site, accepting the general conditions of sale.
- 3.3. "Order" is the request form for the goods for sale, completed by the Customer through the Website.
- 3.4. "Products" are the goods offered for sale on the Site, based on the general sales conditions.
- 3.5. "Price" is the consideration for the sale of goods only.
- 3.6. "Contract" is the distance contract which has as its object the sale of the products, based on the general sales conditions.
- 3.7. "Parts" are Nonna-Anna by Elia Samuele and the Client.
4) SALE OF PRODUCTS
4.1. The products are offered for sale based on the terms and conditions set forth in the contract and published on the Site at the time of the order. The purchase of products implies full acceptance and without reservation to these general sales conditions that will remain valid and effective until they are modified and / or supplemented by Grandmother-Anna by Elia Samuele . Any changes and / or additions will be effective from the date on which they are published on the Site and will apply to sales made from that date.
4.2. The contract is concluded and binding for the parties when Nonna-Anna by Elia Samuele transmits the order confirmation to the e-mail address of the customer, indicated by the same in the registration to the site.
4.3. The Customer can cancel the Order, without any charge, at any time before the Products are delivered to one of the Nonna-Anna of Elia Samuele . Cancellations made after delivery to the warehouse must instead be made by the Customer by exercising their right of withdrawal within 14 days of delivery and bearing the costs of redelivery of the product to Grandmother-Anna of Elia Samuel .
4.4. Prices and products are subject to change without notice.
5) DELIVERY TIMES AND METHODS - CONFORMITY DEFECTS
5.1. Products can only be shipped within the Italian territory, from the Republic of San Marino and the Vatican. Shipping costs may vary depending on the place of delivery: additional costs could be added in case of remote or difficult to reach locations. The checkout page will show the correct amount of charges for the postcode entered.
5.2. The delivery of the products to the shipping address indicated by the customer in the order is carried out by courier. All information required for delivery must be completed accurately. Nonna-Anna di Elia Samuele is not responsible for failure to deliver due to incorrect delivery address or phone number. All additional costs arising from complications in delivery or non-delivery will be charged to the Customer in these cases.
5.3. The delivery time of the products is around 3-4 working days, small delays can be caused by the quantity ordered. The times are in any case indicative and not strictly binding for Nonna-Anna by Elia Samuele .
5.4. Depending on the weight, size and quantity of the ordered Products, different services and carriers could be used to deliver your order. In some specific cases, mainly related to larger products.
5.5. In case of unavailability of one or more products following the order, Nonna-Anna di Elia Samuele can proceed with the shipment of other products ordered by the Customer. Partial delivery is considered valid and does not entitle the customer to further compensation or compensation to those due by law for products for which delivery is not possible and for any surcharge on the amount paid for delivery attributable to products not delivered .
5.6. At the time of delivery, ownership and risk related to the transportation of the products are transferred to the customer.
5.7. It is the Customer's responsibility, before placing the Order, to verify the full capacity to receive the Product; this includes the verification that the Product can pass freely through the main door of the house, through the stairs and in all the other rooms necessary for delivery.
5.8. The Customer acknowledges and agrees that the information on the Site regarding the availability for shipment of the Products, are not updated in real time, also in consideration of the possible simultaneous access to the Site of several customers, and therefore the actual availability of the individual Products may change during the same day with respect to what is reported on the Site.
5.9. Pursuant to articles 130 and 131 of Legislative Decree 206/2005, Nonna-Anna of Elia Samuele is responsible within the term of two years from delivery of the Products to the Customer of any lack of conformity of the Products existing at the time of delivery, with particular regard to the Products resulting defective or damaged. The Customer loses the rights granted to him by the art. 130, paragraph 2 of Legislative Decree 206/2005 if it does not report to Nonna-Anna di Elia Samuele the defect of compliance detected within two months of the date on which the defect was discovered.
5.10. Nonna-Anna di Elia Samuele will replace at its own expense and within a reasonable time, with other products of the same quality and title available at its stores, those products delivered that are damaged, defective or not in compliance with the contract.
5.11. If substitution with a product of the same quality and title was not possible (for example, due to the unavailability of the same), Nonna- Anna di Elia Samuele will reimburse the customer the amount paid for the product that is damaged, defective or non-compliant and for the delivery of the same (or, in the case of multiple deliveries, for the possible surcharge on the amount paid for delivery attributable to the product found to be damaged, defective or non-compliant.
6) CUSTOMER OBLIGATIONS
6.1. The Customer declares and guarantees: (i) to be a consumer according to the provisions of art. 3 of the Consumer Code; (ii) to be of age; (iii) that the data supplied by the same for the execution of the Contract are correct and truthful.
6.2 When the first order is placed, the user will be automatically registered and will receive a generic password, which can be changed immediately via the link in the confirmation email. The customer undertakes to communicate correct, truthful and complete data regarding: personal details, personal contact details, other information useful for the execution of the order.
6.3. The customer will pay the price of the products purchased and keep a copy of the purchase confirmation sent by Nonna-Anna by Elia Samuele to ' e-mail address indicated by the Customer in the registration to the Site.
7) PRICE AND PAYMENT
7.1. Prices are expressed in Euro (€), the conversion into other currencies is purely indicative, and includes the Value Added Tax (I.V.A) in force for the respective merchandise categories. The prices on the Product page do not include shipping costs.
7.2. The price must be paid at the time the order is placed, by means of advance payment by credit card. The accepted cards are CartaSi, Visa, VisaElectron, PostePay, Mastercard. The Client must verify at his issuing bank that his card is enabled for online purchases, make sure to enter all the data correctly and to have the password of the Verified by Visa and SecurCode by Mastercad security circuits, as appropriate. / p>
Using a credit card for online purchases is a practical and safe method. The Site is committed to maintaining the security of information concerning both credit card and personal data. All sensitive data is encrypted during transmission with SSL (Secure Sockets Layer) technology adopted worldwide as the most secure. All data is then stored on secure servers and away from possible Internet connections. It remains the Customer's responsibility to verify that his browser is compatible with SSL technology, to complete the order.
8) FORCE MAJEURE
8.1. The parties will not be responsible for the delay in the fulfillment of their obligations, pursuant to the contract, if such delay is caused by circumstances beyond their reasonable control. The party delayed due to force majeure will be entitled to an extension of the terms, necessary to fulfill these obligations.
9) COPYRIGHT AND TRADEMARKS
9.1. Trademarks, logos and other distinctive signs of various kinds on the Site belong to their respective owners.
9.2. The use of trademarks, logos and other distinctive signs - including reproduction on other websites - by unauthorized third parties is prohibited.
9.3. The contents of the site (texts, graphics, images and animations) are protected by copyright.
10) RIGHT OF WITHDRAWAL
10.1. Sales of products via the Internet are governed by articles 50e ss. and 64 and ss. of Legislative Decree 206/2005 (Consumer Code). The law provides for the right to withdraw from the contracts, guaranteeing the consumer the right to return the purchased product and to obtain reimbursement of the entire expense incurred, within 14 days of receipt of the product. The reimbursement does not include transport costs for the subsequent return.
10.2 Customer may exercise the right of withdrawal by sending a written communication to be sent by e-mail indicating the reference (the eight digits of the order number indicated in the order confirmation)
10.3 According to Article 55, second paragraph, of the Consumer Code, the Customer will not have the right of withdrawal in the following cases:
- supply of tailor-made or customized products, or that by their very nature, cannot be returned or risk deteriorate or deteriorate rapidly;
- supply of audio-visual products or sealed computer software that have been opened by the consumer Customer;
- supply of newspapers, periodicals and magazines.
10.4 The right of withdrawal, moreover, cannot be exercised by the Customer if the product is not intact, that is:
- in the absence of the original packaging;
- in the absence of integral elements of the product;
- for damage to the product caused by the Customer.
11) RETURN OF PRODUCTS
11.1 To return products following the exercise of the right of withdrawal, the Customer has fourteen (14) days from delivery of the product to contact the customer service to open the return procedure. The customer service will organize the return procedure, by contacting the courier, who will go to the same address of the delivery to collect the product to be returned, intact and packaged as of origin.
11.2 Products must be returned adequately protected in their original packaging, in perfect condition for resale (not worn, damaged or soiled by the customer). The costs and risks associated with returning the products are the responsibility of the sender.
11.3 Refunds will be made within 30 (thirty) days of receipt of the goods by the warehouse, by credit card. The refund includes the purchase price of the products ordered and the shipping costs incurred, with the exception of the shipping costs for returning the product that remain the responsibility of the Customer.
12) SPECIAL OFFERS AND GIFT VOUCHERS
12.1. Nonna-Anna by Elia Samuele will be able to offer its Customers, who can freely decide whether to use them, services or offers specials that will be practiced by Nonna-Anna by Elia Samuele
12.2. It is also possible to purchase Gift Vouchers related to the products offered on the Site. Please note that the Gift Vouchers in question can only be purchased online through the Website itself and that no other Gift Voucher, or in any way called, purchased elsewhere or by other means may be accepted. You can choose the recipient of the Gift Certificate indicating an email address and a date, or print the voucher directly. If it is necessary to send or print the voucher again, it will be possible to do so through your personal area on the website www.nonna-anna.it
12.3. Gift Certificates are valid for one year from the date of issue and cannot be extended for any reason.
12.4. More Gift Certificates cannot be combined within the same Order.
12.5. The value of the Order will be deducted from the value of the Voucher. Any residual value may be used in future transactions. There is no minimum cost to use the voucher, which can be used in any transaction and is also valid for shipping costs.
12.6. It is forbidden to share discount codes with other users. Any abuse will result in the cancellation of the Voucher
13.1 Customers of www.nonna-anna.it may receive newsletters containing updates on products, services and promotions; the newsletter is produced by Nonna-Anna by Elia Samuele .
13.2 If registered, pursuant to art. 130, co. 4 of Legislative Decree no. 196/2003, the faculty referred to in paragraph 11.1 above may be exercised by Nonna-Anna by Elia Samuele even without the express consent of the Customers themselves, provided that they have not refused to grant such use of their data upon registration on the Website or on subsequent occasions - via the link at the bottom of the e-mails received, or by sending a specific communication to the following e-mail address: email@example.com.
14) EXCLUSIONS: B2B PURCHASES
14.1 The conditions referred to in this document, where derogations in favor of the purchaser with respect to the legal framework applicable to the transactions in question, are intended exclusively for purchasers who are" Consumers "pursuant to art. 3 of the Consumer Code (Legislative Decree 206/2005).
14.2 Therefore, in the case of buyers who are not" Consumers "pursuant to art. 3 of the Consumer Code (Legislative Decree 206/2005), the same conditions cannot be considered extended to existing purchases, if in derogation in favor of the purchasers themselves to the laws in force applicable to the transaction carried out, and will instead be applied , unless otherwise provided for in this article, the current legal provisions in question.
14.3 In particular, the right of withdrawal pursuant to art. 8 of this contract is reserved exclusively for "Consumers" pursuant to art. 3 of the Consumer Code (Legislative Decree 206/2005) and cannot therefore be exercised by legal persons and natural persons acting for purposes related to their professional activity.
14.4 As an exception to the general regulation pursuant to art. 14.2 above, the parties expressly agree that, even in the case of buyers who are not "Consumers" pursuant to art. 3 of the Consumer Code (Legislative Decree 206/2005), the law applicable to this contract will be the Italian one.
14.5 Again in derogation from the general regulations pursuant to art. 14.2 above, the parties also expressly agree that, in the case of buyers who are not "Consumers" pursuant to art. 3 of the Consumer Code (Legislative Decree 206/2005), in the event of any controversy, the jurisdiction of Salerno will be that of the court.
15.1. The data communicated by the customer necessary for the execution of the contract are treated in accordance with the provisions of Legislative Decree 2003 n. 196 concerning "Protection of personal data". For more information see the "Privacy" section.
16.1. Photographs and texts are by way of example only and may differ from the product or be modified without prior notice. Consequently Nonna-Anna by Elia Samuele cannot be held responsible for any errors deriving from these images or illustrative texts.
16.2 Nonna-Anna di Elia Samuele cannot be held responsible for violation of this contract in case of lack or unavailability of the product, force majeure, breakdowns, interruptions or total or partial strike of postal services and transport and / or telecommunications.
17) CUSTOMER SERVICE
14.1 For technical and / or administrative problems you can contact the customer service:
- E-mail: firstname.lastname@example.org
- Phone: 089 861011 dal Monday to Friday from 9:30 to 17:30.
18) APPLICABLE LAW AND JURISDICTION
This contract is subject to Italian law. In the event of a dispute, the competent court is that of Salerno.
Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.